How can you switch behaviour support providers with confidence?
Switching providers can feel like a big step. With Lizard, you can move to a team that builds a tailored Positive Behaviour Support (PBS) plan and supports you to implement it in everyday life.
Are you thinking about changing behaviour support providers?
Families usually start looking for a new provider when they want more clarity, consistency, and progress across home, school, and community.
You might be ready to switch if you are looking for:
- A PBS plan that reflects your child’s strengths, needs, and daily environment
- Practical strategies you can use at home, and that others can use consistently in your child’s support network
- A focus on safety, skill-building, and quality of life for your child and family
What holds families back from switching?
Two concerns come up often when families consider changing behaviour support providers. The reality is more straightforward than many expect.
“Can I actually switch providers?”
Yes, and it is your right to do so. Choice and control sit at the heart of the NDIS. You are not locked in to any provider, and choosing a service that better meets your family’s needs is exactly what the scheme was designed to support. If your current provider is not delivering the clarity or progress you need, switching is a practical option, not a last resort.
“Will it be complicated?”
Switching is often easier than families expect. You do not need to wait for your plan review, and the process does not require starting from scratch. With the right guidance, most families complete the transition in a few simple steps while keeping their existing funding intact.
How does switching providers work?
Switching can be straightforward when you have the right support. Here’s a typical pathway:
1. Enquire and tell us what you want to change
Share what you are hoping will improve and what support has been most useful so far.
2. Confirm your funding and readiness to begin
Lizard’s PBS program is suited to families who can commit to early sessions and have the relevant NDIS funding (see below).
3. Help us understand your child and current supports
We will gather background and, where appropriate, collaborate with key people in your child’s support network.
4. Start your PBS program and set clear goals
Your clinician designs the PBS plan and supports implementation, with updates over time as your child’s needs and environment change.
Ready to switch providers?
What can you expect when you move to Lizard?
A plan built around your child
PBS is a collaborative approach that looks at your child’s environment, communication, strengths, and support needs to shape strategies that make daily life easier.
Support to implement the plan
Your Behaviour Support Practitioner can work with you, educators, support workers, and other allied health professionals so strategies are understood and used consistently.
A team with strong clinical foundation
The Lizard Centre is a registered NDIS provider, with a large clinical team across multiple regions, and many clinicians who have or are working towards Board Certified Behaviour Analyst accreditation.
What does the Lizard Positive Behaviour Support Program include?
Lizard’s PBS program is designed to understand and address behaviours of concern by developing proactive strategies, teaching replacement skills, and improving quality of life for your child and family.
A Behaviour Support Practitioner will:
- Design a PBS plan that prioritises safety and teaches constructive alternative skills
- Work with parents, teachers, support workers, support coordinators, and allied health to support consistent implementation
- Provide implementation support, including more intensive one-on-one work when appropriate to help embed new skills
What behaviours can PBS support?
PBS is a collaborative approach that looks at your child’s environment, communication, strengths, and support needs to shape strategies that make daily life easier.
- Aggression (hitting, kicking, biting)
- Self-harm (head-banging, scratching, biting)
- Property damage
- Difficulty following adult requests
- Elopement or wandering
- Social interaction challenges, communication challenges, and other disruptive behaviours
What will you need to get started?
Lizard’s Positive Behaviour Support Program:
- Runs for at least 3 months
- Suits families who can make time for at least 5 sessions in the first month (linked to NDIS milestones)
- Requires the relevant NDIS funding, including Improved Relationships (IR) funding to support the program
If you are unsure what funding you have, our intake team can talk you through what to check.
Would a step-by-step switching guide help?
Download our guide: How to Switch NDIS Behaviour Support Providers Without Losing Funding
Inside, you will get:
- A step-by-step overview of the switching process
- Common questions and misconceptions parents have about switching
- A downloadable checklist you can use to stay organised
Frequently asked questions
Yes. Many families change providers when they want a better fit and clearer progress. Your next steps depend on your service agreement and how your plan is managed.
Switching providers does not automatically change your NDIS plan, but the way services are booked and delivered can vary. Our intake team can explain what information is helpful to have ready.
After intake and confirming readiness for the first month of sessions, we can discuss start timeframes for your region and clinician availability.
Yes. Lizard’s PBS program includes working with parents and the wider support network, which can include teachers, support workers, and allied health professionals.
The program is structured so families can complete key early sessions in the first month. This supports timely planning and implementation.
